Frequently asked questions
Are prices negotiable?
All of our products are priced competitively in consideration for resale prices. Since our items are priced below resale, they are non-negotiable. (Unless placed on sale)
Do you offer local pickup?
Yes! Local pickup is available in two locations.
- King of Prussia, PA
- Cinnaminson, NJ
Please message me on instagram after ordering to schedule pickup.
Where are your products from?
Product is sourced locally, online, and through trusted personal shoppers.
What if a bag I like is Sold Out?
We're getting new bags in all the time! If you're looking for a specific style or bag, DM us on Instagram so we can help you find it!
What is your shipping policy?
Items ordered before 5:00 pm are sent out the same day.
Once an item is shipped, We are no longer responsible for it. We are not responsible for lost/stolen/damaged in transit goods.
What is your fraud protection policy?
In order to protect our business from fraudulent claims/chargebacks, we record the packing and shipping process of EVERY order.
Do you accept returns/refunds/exchanges?
All sales from Chai Closet are final. We do not offer any of the above.
In the rare occasion your item is proven to be inauthentic, please message us regarding a return and refund.
Can I cancel my order?
To ensure quality assurance and protect inventory counts, all sales are final.
The buyer is solely responsible for reviewing the condition of the item prior to purchase.
All items are authenticated before being listed by myself and AuthenticDetective.com.
In the event an item is proven inauthentic, a return label will be issued, and a full refund will be provided once the item is recieved.